Congratulations! You found the perfect sit-stand desk for your home or office, and now you’re wondering how it will get from us to you – and if you’ll have to come out of pocket for shipping. Here’s a quick overview of our shipping policies so you can know exactly what to expect.
Shipping & Handling
We offer FREE shipping via FedEx to the continental United States for most products. Most of our in-stock orders ship the same business day if ordered by 3PM Central Time, add one day if ordering after 3PM Central Time. Delivery time within the United States is 3-8 days. Due to COVID-19 shipping times may vary. And for back-ordered items, shipping timeframes are updated in real-time, please check the selections carefully when you place an order.
Your transit time and carrier may vary.
- Shipping to Alaska or Hawaii will be charged the normal FedEx posted rate.
- Shipping to Puerto Rico, or any country other than the U.S., please give us a call at (855) 421-2808.
- Shipping to P.O. Boxes is NOT available.
- Shipping to APO/FPO and International addresses is not currently available as a standard option. Please call or e-mail for the status and charges for your specific location.
*Please keep in mind that when things happen like national holidays, inventory shortages, shipping carrier delays, customs delays, extreme weather, and other scenarios that we, unfortunately, have no control over, your delivery may be delayed. We appreciate your patience in those instances.
Shipping Address Modification
Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.
Tracking Your Order
You should receive an email with your shipment notification and tracking information shortly after you place your order. Orders can be tracked at https://www.fedex.com. If you have any shipping concerns, please call us at (855) 421-2808 for assistance.
Our Free Delivery does not require a signature, and your order will be left on your doorstep. Kindly ensure to check your order's tracking number. It will include the expected delivery date as a guarantee of the receipt of your item.
FedEx and UPS do not honor claims of lost packages if delivered to the correct address. FlexiSpot will not be liable for such claims.
We ship the L-shaped desktop to 48 states in the U.S. from 4 US warehouses via CEVA: IDD-THRESHOLD DELIVERY by default. Free shipping to zone A-D in CEVA Beyond Zone, or we will contact you for extra shipping fee. Service to areas E through X of the CEVA Zip Code Directory will be charged an additional pickup and/or delivery charge of $42.00 or $0.16 per pound, whichever is greater. Service to areas Y and beyond area or which are not listed in the CEVA Zip Code Directory will be charged an additional pickup and/or delivery charge of $58.00 or $0.22 per pound, or actual advance charges, whichever is greater. You can look them up by zip code utilizing our routing tool found here, check out now.
2.Room-of-Choice Delivery: $95 per eligible item
Eligible Items: Please call us at (855) 421-2808 for assistance if you buy height adjustable standing desks and want them to be delivered to your room.
Delivery Time: 5-7 business days to most areas.
Delivery Location: A team will unload your shipment from the truck and transport it to the room of your choice at the delivery location. There is a 2-floor maximum on stairways. Otherwise, deliveries can be made to any floor with direct access to an appropriately sized elevator.
Scheduling Required: Once your item(s) arrive at the local terminal, the delivery company will call you to set up a date and a 4-hour appointment window. The driver will then call you 30 minutes prior to delivery.
Signature Required: Someone must be present to accept the delivery and sign for it. Otherwise, the item(s) will not be unloaded from the truck.
Available in the lower 48 U.S. states only. Not available in Alaska and Hawaii.
We want you to be completely satisfied with your FlexiSpot purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
Please send us an email with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.
General information for all returns
- All items must be returned in their original factory packaging and in “like new” condition.
- Items returned in other than “like new” condition will be subject to a 10% restocking fee. The restocking fee will be deducted from your refund.
- A Return Merchandise Authorization (RMA) number is required for all returns.
- Returns are processed and credited within 7 to 10 days of receipt.
- Returned items are subject to inspection prior to issuing a refund.
- You’ll be responsible for shipping the products to the return address provided with the RMA number.
- All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
- We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.
30-day risk-free policy
- You are free to return any item within 30 days of receipt.
- A 30-day risk-free policy applies to all items.
- No restocking fee is applied for items returned in “like new” condition.
- No shipping fee is applied for the return of the item.
- The 30-day risk-free policy is only for orders within the continental United States.
Return after 30 days of receipt
- You are also free to return any item after 30 days of receipt.
- In this case, we offer two return options:
The total cost of shipping will be deducted from your refund.
A 10 percent restocking fee will be deducted from the refund amount for all opened products.
No shipping fee is applied.
A 15 percent restocking fee will be deducted from the refund amount for all opened products.
If you want to cancel your order, please email us at [email protected] or call us at (855) 421-2808 (9am-5pm PST, M-F) within 1 hour of placing the order and before 12pm Central. We will issue a full refund if the order is canceled and the product has not yet shipped. If one hour has passed, the order will be processed for shipping and on-time delivery. At that point, it cannot be canceled and will need to go through the Return Merchandise Authorization (RMA) process. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, FlexiSpot will deduct the cost of shipping from your refund.
In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.
Shipping times are estimated and not guaranteed - delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll always do everything we can to make sure your order gets to you as quickly as possible.
If you have any questions about shipping, please give us a call at (855) 421-2808.
No Shipping Days
FlexiSpot will be closed the following days in 2021. No orders will ship these days, but you can still order through the website as usual.
New Year's Day - January 1, 2021
Mother's Day - May 9, 2021
Memorial Day - May 31, 2021
Independence Day - July 5, 2021
Labor Day - September 6, 2021
Thanksgiving Day - November 25, 2021
Christmas Day - December 25, 2021