Shipping Policy
Congratulations my friend! You just successfully upgraded your home/ office space. Check here to find out everything you may want to know about the logistics.
Shipping & Handling
FedEx
We offer FREE shipping to the contiguous 48 states in the US for most products. Most of our in-stock orders are shipped out in 1-2 business days. Delivery time within the US is 3-6 days. Shipping time may vary due to COVID-19.
For back-ordered items, kindly check the selections carefully when placing an order, as the shipping time frames are constantly updated in real-time.
Your transit time and carrier may vary. Some products are shipped in separate packages and may have different arrival times.
Please note the following:
Shipping to APO/FPO, P.O. Boxes is not available.
Shipping to Alaska, Hawaii, Puerto Rico, and International addresses is currently not available. Kindly call us at +1 (855) 585-5618.
*Please note that during national holidays, inventory shortages, shipping and customs delays, extreme weather, and other scenarios that we have no control over, chances of your delivery getting delayed are high. We will appreciate your patience during those times.
Shipping Address Modification
Because we aim to fulfill orders as quickly as possible, after 12 p.m. PST each day, we cannot change the shipping address or other details on your order. You are welcome to return the item to us in accordance with our Return Policy.
Tracking Your Order
You should receive an email with your shipment notification and tracking information shortly after you place your order. You can also get the tracking number at https://www.flexispot.com/track by entering your email address and your order number.Your package status can be tracked on the official logistics website.
FedEx: https://www.fedex.com
UPS: https://www.ups.com/
If you have any concerns about shipping, please call us at +1 (855) 585-5618 for assistance.
Note:
Our Free Delivery does not require a signature, and your order will be left on your doorstep. Kindly ensure to check your order's tracking number. It will include the expected delivery date as a guarantee of the receipt of your item.FedEx and UPS do not honor claims of lost packages if delivered to the correct address. FlexiSpot will not be liable for such claims.
CEVA
IDD-THRESHOLD DELIVERY
We ship the L-shaped desktop to 48 states in the U.S. from 4 US warehouses via CEVA: IDD-THRESHOLD DELIVERY by default. Free shipping to zone A-D in CEVA Beyond Zone, or we will contact you for extra shipping fee. Service to areas E through X of the CEVA Zip Code Directory will be charged an additional pickup and/or delivery charge of $42.00 or $0.16 per pound, whichever is greater. Service to areas Y and beyond area or which are not listed in the CEVA Zip Code Directory will be charged an additional pickup and/or delivery charge of $58.00 or $0.22 per pound, or actual advance charges, whichever is greater. You can look them up by zip code utilizing our routing tool found here, check out now.
Room-of-Choice Delivery: $95 per eligible item
Eligible Items: Please call us at +1 (855) 585-5618 for assistance if you buy height adjustable standing desks and want them to be delivered to your room.
Delivery Time: 5-7 business days to most areas.
Delivery Location: A team will unload your shipment from the truck and transport it to the room of your choice at the delivery location. There is a 2-floor maximum on stairways. Otherwise, deliveries can be made to any floor with direct access to an appropriately sized elevator.
Scheduling Required: Once your item(s) arrive at the local terminal, the delivery company will call you to set up a date and a 4-hour appointment window. The driver will then call you 30 minutes prior to delivery.
Signature Required: Someone must be present to accept the delivery and sign for it. Otherwise, the item(s) will not be unloaded from the truck.
Available in the lower 48 U.S. states only. Not available in Alaska and Hawaii.
Return Policy
We want you to be completely satisfied with your FlexiSpot purchase, and we strive to provide expert guidance to help you choose the best possible products for your needs. We also understand that sometimes a product just doesn’t quite fit. That is why we make returns easy.
Please send us an email with your return request along with the order number included. Also, please let us know the reason for your return. We will issue a Return Merchandise Authorization (RMA) number.
General information for all returns
All items must be returned in their original factory packaging and in “like new” condition.
Items returned in other than “like new” condition will be subject to a 10% restocking fee. The restocking fee will be deducted from your refund.
A Return Merchandise Authorization (RMA) number is required for all returns.
Returns are processed and credited within 7 to 10 days of receipt.
Returned items are subject to inspection prior to issuing a refund.
You’ll be responsible for shipping the products to the return address provided with the RMA number.
All returned items must be disassembled and repackaged as they were originally received. Items not returned in this condition may be subject to additional fees.
We strongly suggest using a traceable and insurable shipping method when making your return. We are not responsible for returns lost or damaged in transit.
30-day risk-free policy
You are free to return any item within 30 days of receipt.
A 30-day risk-free policy applies to all items.
No restocking fee is applied for items returned in “like new” condition.
No shipping fee is applied for the return of the item.
The 30-day risk-free policy is only for orders within the continental United States.
Return after 30 days of receipt
You are also free to return any item after 30 days of receipt.
In this case, we offer two return options:
Option A:
The total cost of shipping will be deducted from your refund.
A 10 percent restocking fee will be deducted from the refund amount for all opened products.
Option B:
No shipping fee is applied.
A 15 percent restocking fee will be deducted from the refund amount for all opened products.
Order Cancellation
If you want to cancel your order, please email us at [email protected] or call us at +1 (855) 585-5618 (9am-5pm PST, M-F) within 1 hour of placing the order and before 12pm Central. We will issue a full refund if the order is canceled and the product has not yet shipped. If one hour has passed, the order will be processed for shipping and on-time delivery. At that point, it cannot be canceled and will need to go through the Return Merchandise Authorization (RMA) process. Shipping costs for returned merchandise will be deducted from your refund. If you refuse delivery of an order, FlexiSpot will deduct the cost of shipping from your refund.
Backordered Items
In the event an item you’ve ordered is out of stock, we will ship the items available and ship the out of stock item(s) as soon as they become available via an expedited method at no cost to you.
Tips
Shipping times are estimated and not guaranteed - delays may happen due to weather, shipping carrier or customs delays, inventory shortages, or other events that we have no control over. We'll always do everything we can to make sure your order gets to you as quickly as possible.If you have any questions about shipping, please give us a call at +1 (855) 585-5618.
No Shipping Days
FlexiSpot will be closed the following days in 2022. No orders will ship these days, but you can still order through the website as usual.
New Year's Day - January 1, 2022
Mother's Day - May 8, 2022
Memorial Day - May 30, 2022
Independence Day - July 4, 2022
Labor Day - September 5, 2022
Thanksgiving Day - November 24, 2022
Christmas Day - December 25, 2022
